Support & Help Center
We are here to support your mentoring journey, address safety concerns, and help you exercise your data rights.
General Support
Questions about signing in, invitation codes, session scheduling, or platform navigation.
[email protected]Safety & Conduct
Report inappropriate interactions, harassment, or safety violations confidentially.
Privacy & Data Rights
Submit formal GDPR/CCPA requests for account deletion, data portability, or access.
[email protected]Data Subject Requests (DSR)
Under GDPR, CCPA, and institutional privacy standards, you have the right to request deletion or export of your personal data at any time.
Request Account Deletion
Permanently overwrites your direct personal identifiers (name, email, avatar, bio) via referential anonymization, revokes active authentication sessions, and closes your account.
Submit Deletion Request →Request Data Export
Receive a secure machine-readable JSON archive containing your profile details, submitted questions, mentor responses, and session attendance records.
Request JSON Export →Note: Requests must be submitted from or verified through the email address registered to your account. We fulfill requests within 30 days per our Privacy Policy.
Frequently Asked Questions
How do I join as a student?
Student participation is coordinated through participating educational programs. Eligible adult students receive an invitation link or program enrollment code to sign in and begin asking questions.
How are mentors vetted?
Prospective mentors complete a comprehensive application covering their professional background, mentoring interests, and rules of engagement. Program staff review each application and conduct verification before approving mentor readiness.
Is my contact information shared with other participants?
No. All mentoring questions, clarifying chats, and scheduled video sessions are mediated through the platform. Personal contact details (such as phone numbers or personal emails) are not exposed to other participants.